Refund policy

At AZUR, we want you to love your purchase. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery for items that are:

  • Unworn

  • Unwashed

  • In original condition with tags attached

  • In original packaging

If 14 days have passed since your delivery, unfortunately we can’t offer you a return or refund.

Non-Returnable Items

Please note, we do not accept returns on:

  • Final sale items

  • Gift cards

  • Items marked as “non-returnable” in the product description

Exchanges

We currently do not offer direct exchanges. If you’d like a different size or item, please return your original item for a refund and place a new order.

Refunds

Once your return is received and inspected, you’ll receive an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 3–5 business days.

Please note:

  • Shipping costs are non-refundable

  • Refunds may take a few business days to appear in your account depending on your payment provider

Return Shipping

Customers are responsible for return shipping costs. We recommend using a tracked service as we are not responsible for lost returns.

Damaged or Faulty Items

If you receive a damaged, faulty, or incorrect item, please email us at [contact@azurapparel.com] within 48 hours of receiving your order. Include your order number and clear photos of the issue so we can resolve it quickly.

How to Start a Return

  1. Email us at [contact@azurapparel.com] with your order number and reason for return

  2. We’ll confirm your return eligibility and provide return instructions

  3. Send your item back using a trackable service

  4. Once received and inspected, we’ll issue your refund