Shipping policy

At AZUR, we're committed to delivering your order as quickly and securely as possible. Every order is carefully inspected and packed before it leaves our warehouse.

Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

During product launches, promotions, or periods of high demand, processing times may be slightly longer. If this occurs, we'll keep you updated via email.

Shipping Times

Australia

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days

International

  • Standard International: 7–21 business days

  • Express International: 4–10 business days

Delivery times are estimates only and may vary depending on your location, customs processing, and the shipping carrier.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after your parcel has been shipped.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Any available free shipping offers will be displayed on our website during checkout.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping details are correct before placing your order.

AZUR is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Parcels

Once an order has been handed to the shipping carrier, delivery is managed by the carrier.

If your parcel is delayed or appears lost, please contact us at contact@azurapparel.com, and we'll do everything we can to assist you in resolving the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of receiving your parcel.

Include:

  • Your order number

  • Clear photos of the damaged item(s)

  • Photos of the packaging

We'll assess the issue and work with you to provide an appropriate resolution.

Split Shipments

In some cases, orders containing multiple items may be shipped separately to ensure the fastest possible delivery. If this happens, you'll receive tracking information for each shipment.

Delivery Responsibility

A parcel is considered delivered once the shipping carrier confirms successful delivery to the address provided at checkout.

If you believe your parcel has been delivered incorrectly, please contact us as soon as possible, and we'll assist you in opening an investigation with the carrier.

Questions

If you have any questions regarding shipping or your order, please contact us at:

Email: contact@azurapparel.com

Thank you for choosing AZUR.